Frequently Asked Questions

What is the integration which is required from the customer side?

Simply update the CNAME of the domain with the provided CNAME from IO River.

How does IO River manage my CDN account?

By using your CDN API Token.

How does IO River avoid being a single point of failure

The traffic of IO River customers does not flow through IO River. As a result, even if IO River is theoretically experiencing an outage, it will not affect the customers' traffic.

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The traffic will continue based on the latest defined configuration.

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How does IO River handle the misalignment in capabilities when orchestrating two or more CDN providers?

Missing functionalities are completed using edge computing , in order to line up the functionalities to create the widest common capabilities.

Does the traffic go through the IO River?

No. IO River is not in the processing path for DNS queries or HTTP requests.

How will I be managing my CDNs?

The enormous advantage of using IO River is the ability to manage everything from a single interface.

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Through your IO River account, you can manage all your CDNs as if they were created as one. We ensure that your CDN behaves exactly as you have configured it

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Which APIs are supported by IO River?

IO River supports REST API, Python API, Go API and it allows you to manage the entire configuration through Terraform.

Why should I use the IO River WAF?

IO River's WAF is the only WAF that can be deployed on multiple CDN providers and provide consistent behavior, without adding extra tier to your traffic.

Will using IO River increase my overall costs?

No. IO River allows optimization in cost, parallel to an improvement in the reliability and performance of the service.

Will I need to double pay for my WAF service from IO River on top of the current provided by my CDN provider?

No. Once our WAF (or any of our add-on services) is used, there is no need to consume your current provider's WAF.

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The IO River WAF operates within your CDN provider's Edge Compute layer seamlessly and essentially acts as a substitute for it.

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Furthermore, the IO River WAF can easily integrate with any of your CDN providers, enabling you to receive a WAF with consistent behavior across multiple vendors.

Does IO River use its own DNS?

IO River uses a Multi-DNS solution to provide smart routing for our customers while ensuring a 99.999% uptime commitment. As part of the onboarding process to IO River, the customer will be asked to update the CNAME of their domain to IO River's provided CNAME.

How did IO River overcome a DNS outage?

IO River manages its DNS records simultaneously in multiple DNS providers, making it resilient to the failure of a single DNS provider.